INSTITUTIONAL PARADOXES OF INFORMATIZATION OF STATE AND MUNICIPAL GOVERNANCE IN MODERN RUSSIA

Objective: to show that the informatization of state and municipal governance in modern Russia should be aimed directly at reducing costs and improving productivity of the state and municipal authorities, and not at the achievement of indirect performance indicators like “the proportion of documents in digital form". Methods: the method of analysis of the research object condition at various stages of its development, the synthesis of cognition elements followed by synthesis and transition from the singular to the general. General scientific, specific and private scientific research methods were used. Results: basing on the analysis of informatization of state and municipal management it is shown that the main reason for its low efficiency is the current evaluation system based on indirect indicators. Scientific novelty: the efficiency and effectiveness of informatization of state and municipal management are considered from the point of view of consistency and optimal allocation of resources. The scientific justification of performance indicators of informatization in the sphere of state and municipal management is proposed, which is characterized by the blurring of the quality criteria, difficult to express in monetary terms. Examples of such criteria are: cost of rendering of state (municipal) services; physical (geographical, by mode of operation, by convenience) accessibility of services; time of waiting in queue and length of obtaining the service by a citizen, regardless of in which form, traditional or digital, it is rendered. Practical value: the article considers the problems of selecting the efficiency criteria of social control informatization. Specific measures are proposed aimed at improving the efficiency of informatization, including in the framework of realization of the Federal program of the Russian Federation "Informational society" for 2012-2020.

social management, state and municipal management, informatization, informational society, information and communication technologies, performance indicators, electronic documentation, outsourcing, document management, public services

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